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Support Request Guidelines – What to Share When Contacting Us

To help the Casa Collections support team resolve your concern quickly and accurately, please include the following details based on your issue:

1. Order Not Delivered / Delayed

  • Order ID
  • Registered Mobile Number
  • Current Delivery Address
  • Tracking Link (if available)
  • Brief description of the issue (e.g., “Marked delivered but not received”)

2. Return / Refund Requests

  • Order ID
  • Clear Unboxing Video (recorded while opening the parcel for the first time)
  • Photo of the Shipping Label on the package
  • Reason for Return / Refund
  • Briefly explain the issue with the product

3. Tracking Not Updating / Delivery Attempt Issue

  • Order ID
  • Tracking Link (if available)
  • Brief description of the issue (e.g., “Tracking shows delivery attempted, but no delivery was made”)

4. Payment Issues

  • Order ID
  • Payment Method Used (UPI, Credit/Debit Card, COD, etc.)
  • Transaction ID or Payment Screenshot
  • Brief description of the issue (e.g., “Payment completed but order not confirmed”)

5. Address / Phone Number Change

  • Order ID
  • New Full Address (including PIN code and landmark)
  • Updated Phone Number
  • Please request any changes within 12 hours of placing your order. Changes may not be possible once the order has been processed or shipped.

Need Help? Contact Us

For any order, delivery, payment, return, or refund-related queries, please email our customer support team:
📧 help.casacollections@gmail.com
🌐 Casa Collections: casacollections.in
Our team will review your request and assist you as soon as possible.
Business Days: Monday – Friday

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